Frequently Asked Question

If the Unity application refuses to connect to the AcqKnowledge instance, please verify that the Network Data Transfer (NDT) functionality is activated in AcqKnowledge preferences, as shown below:


The control TCP port value needs to match the port number specified in Unity, the auto-discovery needs to be enabled if the Unity application uses it. If this does not resolve the problem, please verify the following:

• The hostname in Unity matches the hostname/IP address of the machine running the AcqKnowledge installation
• The auto-discovery feature requires that both the computer running AcqKnowledge and the machine running Unity are on the same TCP/IP network. In many cases using a wireless connection could prevent this from working correctly. If that is the case, try using a wired connection instead.
• Some firewall and antivirus software could interfere with the networking functionality of both AcqKnowledge and Unity. Please make sure that both are whitelisted or the firewall/antivirus are deactivated, as appropriate.